1. Choose what product you'd like to use and complete your order.

2. We'll arrange for the device to be delivered to your doorstep when its next available (generally within 10 working days).

3. You'll receive your device complete with full instructions. We're also available by phone should you need any additional technical support.

3. Once your rental period is over, pack the device back into the box it arrived in, pop it in the return envelope and let the courier know its ready to be picked up from your doorstep.

4. We'll share your data with your nominated healthcare professional who will be able to tell you what the findings are.

5. Once everything is returned in the same condition it came to you in, we'll refund your security deposit.

Download the Kardia app and create an account

You will first need to download the Kardia app from the App store (iOS device)
or Google play (Android device). Just search for “Kardia” and then install the
app.

Launch the Kardia app and tap “Login" - your username and password will be on the first page of the instruction booklet that arrives with your device.

Connect the ECG device to the Kardia app

After downloading the Kardia app and logging in, the next thing to do is connect your ECG device and start recording. 

Ensure that your phone’s Bluetooth is turned on in your phone settings.

After opening the Kardia app, you will be taken to the Home tab. 

To get started, tap on the button labelled “RECORD YOUR ECG”.

Select “KardiaMobile” or "KardiaMobile 6L" from the dropdown list at the top.

Record your first ECG

Now, you can record your first ECG with the ECG device. Follow the steps
listed below to make sure you get a high-quality recording. Just select "Record
Your ECG" to get started. Disconnect headphones, charger cables, or any other connected
devices.

Turn off hearing aids, if applicable.

Ensure the ECG device is within 30cm of the smartphone.

Place the smartphone in front of you.

Place your ECG device in front of you also so that the "A" logo is facing up. 

When recording, the phone can either be placed Vertically or Horizontally, this will not affect the quality of the recording. 

Take a seat in a chair, and be in a seated,
relaxed position. Relax the arms and hands to reduce muscle noise. To reduce muscle noise, rest your arms on a flat surface to increase stability while you are recording.

If your fingers are dry, use the water wipes included (or a damp paper towel or cloth) and lightly wet your fingers that will be touching the electrodes

If you are receiving no signal or weak signal when recording, please see the troubleshooting section and/or get in touch with Hire Health for more support.

Once the recording is completed, the app will instantly analyse the recording. 

This is not a comprehensive analysis of your ECG. The ECG will need to be professionally analysed by your health professional.

To return your device, please follow the instructions below:

1.Repackage all components back into the plastic safety container.

2.Put the plastic container into the prepaid courier bag supplied and leave outside your address in a safe, obvious place for the courier to collect.

3.Order the courier for pick up:

By Phone

Call NZ Post on 0800 501 501 

Select Option 2 for pick up and follow the phone instructions

Online

www.nzpost.co.nz/tools/bookapickup/address
Enter the tracking number found on the prepaid ticket attached to the return courier bag, the date when your item will be ready, the pick-up instructions, and your contact information.

In person

You can also drop the package off at your nearest NZ Post drop off location www.nzpost.co.nz/tools/find-nz-post

If you're having trouble getting a clear ECG recording, try these tips:

Clean the electrodes using a clean, damp, soft cloth. Wash your hands with soap and water. Use a very small amount of water to moisten the skin where your fingers make contact with the electrodes.

If the recording does not smooth out with trying the above tips, adjust your position to sit comfortably. Ensure that your arms and hands remain still to reduce muscle noise. Do not apply too much pressure to the electrodes.

If the recording still does not smooth out, move away from any nearby electronics, power cords or outlets as these can cause disruption.

If you wear hearing aids, turn them off prior to recording.

Please get in touch if you're still having problems. We'd love to help!

We'll take care of compiling your data and sending it through to your nominated healthcare professional. We'll also copy you in, so that you have your recordings should you need them in the future.

This device is the first FDA (Federal Drug Agency) approved portable ECG monitor. That means its been rigorously tested and has proven to be easy to use and accurate. You can choose to rent either a single lead ECG or 6-lead ECG which can be easily shared and analysed by your health professional.

The Kardia app itself can analyse your ECG prior to sharing with your health professional. Rhythms it can analyse include Atrial Fibrillation (AFib/AF), Bradycardia, Tachycardia, PVCs, Sinus Rhythm with wide QRS and Sinus Rhythm with SVE.

The ECG devices require a smartphone or tablet.

The 24 hour Blood Pressure devices don't require anything extra.

For the ECG devices - If you have a compatible smartphone/tablet you can use your own. Check compatibility here.

You can choose to add a smartphone to your order if you need one. If you do this, the smartphone comes already set up and ready to go.

The single-lead option is great if you're wanting basic heart monitoring, checking for various arrhythmias or for looking at the effects of exercise on the ECG.

The 6-lead ECG device provides more detailed information about the heart's electrical activity, making it a superior tool for diagnosing and monitoring a range of cardiac conditions.

In most cases, you'll receive your ECG device within 10 days of submitting your order. But we'll let you know when it's on the way.

Please get in touch if you have specific dates you'd like to use the device. In most cases, we can work with you to achieve this.